Thank you for shopping at Digital Kept Store. We strive to ensure your complete satisfaction with our digital products. Please read our Refund and Return Policy carefully to understand our terms regarding purchases and refunds.
1. Digital Products
Due to the nature of digital products, once a product has been purchased and downloaded, it is considered non-refundable. We are unable to accept returns or offer refunds on any digital downloads, including, but not limited to, e-books, software, graphics, templates, or any other digital content.
2. Exceptions to the No Refund Policy
While we generally do not offer refunds or returns for digital products, we do understand that there may be exceptional cases. The following conditions may qualify for a refund:
- Defective or Corrupted Files: If you receive a corrupted or defective file, we will work with you to provide a replacement or fix the issue. You must report the issue within 3 days of purchase.
- Incorrect Product Delivery: If you received the wrong product or an incomplete download, please contact us at support@digitalkept.store within 3 days of purchase for assistance in getting the correct file.
3. Requesting a Refund
To initiate a refund request (if eligible under the exceptions above), please contact us with the following details:
- Your order number
- A description of the issue
- Any screenshots or supporting evidence (if applicable)
Once your request is received, our team will review your case and respond within 5 business days. If your refund request is approved, we will issue a refund to the original payment method.
4. No Refunds on Subscription Services
If you have purchased a subscription or membership to any of our services, no refunds will be given once the service has been accessed. You may cancel your subscription at any time before the next billing cycle to avoid future charges.
5. Customer Support
If you encounter any issues with your digital purchase or have any questions regarding our Refund and Return Policy, our customer support team is available to help. Please contact us at:
- Email: support@digitalkept.store
We are committed to providing excellent customer service and ensuring that any issues are addressed in a timely and satisfactory manner.
6. Changes to This Policy
We may update this Refund and Return Policy from time to time. Any changes will be posted on this page, and the “Last Updated” date will be revised accordingly. Please review this policy periodically to stay informed about how we handle refunds and returns.